At Jitendra Sports Private Limited, we value customer satisfaction and strive to ensure that our products meet the highest standards. However, if you are not fully satisfied with your purchase, you may request a return under specific circumstances as outlined below.
Definition of Return:
A ‘Return’ refers to the process of sending back an item purchased from Jitendra Sports Private Limited through our official website. A return will only be accepted in the following cases:
The item received is defective or damaged
The item was damaged during shipping
The item is missing from the shipment
An incorrect item was delivered
If any of the above applies, customers must initiate the return process within 10 days of delivery by contacting us at contact.jssports@gmail.com with the Order Number and details of the issue. Items must be returned in their original condition, including all packaging materials, seals, and the original invoice. Upon inspection and approval, we will initiate a refund for the product value. Please note that shipping charges are non-refundable.
Returns will not be accepted if the product is not returned in its original condition. Any loss in value due to use, damage, or missing parts will be the responsibility of the Buyer. We encourage customers to review product descriptions and specifications carefully before placing an order, as returns for incorrect orders placed by the Buyer will not be accepted.
The return package must be sent via a prepaid, insured, and trackable shipping service to ensure safe and documented delivery. We do not accept “Cash on Delivery” returns.
Return Delivery Address:
Jitendra Sports Private Limited
Address: 4 A-401, Sotta Square, Vadodara,
Vadodara, Gujarat – 390019
Phone No.: +91 910460 94990
Please note:
International returns are not accepted. In rare cases of damage or defects in international orders, a partial refund may be considered upon valid proof.
Customized or personalized products are eligible for only a 50% refund, subject to evaluation.
For any return-related inquiries, feel free to reach out to our support team. We’re here to help you every step of the way.